FAQ
Can I get a quote?
The short answer is: that we can’t. Without assessing it first, we can't predict the exact time to clean your home. Factors like pets, children, your day-to-day habits, interior finishes and design play a big role. Everyone lives differently.
How do I pay for my cleaning appointment?
We accept credit cards and email money transfers to info@tidyhaus.ca. We charge the cleaning fee within 24 hours of the cleaning.
Do you bring your own equipment?
We bring all the needed supplies and equipment.
*For vacuums, we are happy to use your personal vacuum cleaner, particularly if it’s an in-home line ("central vac"), but if you don’t have your own we’ll have one at the ready.
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I have pets. What should I do?
We are completely comfortable working with your pets at home, as long as we are not disturbing them and they are not interrupting us:) You know your pets best!
Are your employees insured and bonded?
Yes. We are insured and bonded. We are also WCB covered.
Our hiring process includes multiple reference and criminal background checks on top of several levels of interviews and field training.
What is your cancellation policy?
We charge new clients a deposit to secure your appointment in our calendar. As you send us your deposit, you get a booking confirmation of your cleaning appointment.
Your deposit applies toward the balance of your appointment. If you cancel the appointment, the deposit is not refundable.
If you cancel your appointment in less than 24 hours from the start of your cleaning appointment, the cancellation fee is $100 which goes directly to our crew members for their cancelled shift.